Customer Care

Email Us

Email Us with any questions you have about First American Property and Casualty Insurance Group products or policies. You will receive a personal reply from one of our Insurance Services Representatives to assist you with your question.

Request a Call Back

Request a Call Back. We know terms, definitions, and policy conditions can be complicated. When you have a question about your policy, you might need some help. In the world of automated phone systems, isn’t nice to know you can talk to an Insurance Services Representative at your convenience? Our Representatives can assist you with:

  • Policy information
  • Payments
  • Answers your questions

More importantly, we will give you a call when it’s convenient for you. Click on request a call back, and we will call you at a time that suits your schedule.

Call Us

We are here to service your needs Monday through Friday from 6:00 AM to 5:00 PM (PST). Claims can be filed 24 hours a day, 7 days a week. If you have any issues or concerns, please call us using the numbers listed below.

Customer Service
  • Property and Casualty Insurance Company: Call 888-922-5343
  • Specialty Insurance: Call 888-474-7500
  • Apartment Renter’s: Call 866-654-9900
  • Property and Casualty Insurance Company: Call 888-922-5344
  • Specialty Insurance: Call 800-348-3782
  • Apartment Renter’s: Call 866-654-8800
Evidence of Insurance